Refund Policy

Website setup fees cover design and production work that begins once your onboarding questionnaire is submitted. Because the work is customized and starts immediately, one-time setup fees are non-refundable except where required by law.

Monthly and annual hosting subscriptions are refundable on a pro-rated basis only within the first 14 days of a new subscription, provided no website has been published. After publication or after 14 days, hosting fees are non-refundable.

You may cancel a subscription at any time. Cancellation stops future billing; it does not refund the current paid period. Failed recurring payments trigger a configured grace period before any suspension; we do not immediately remove a live website on a single failed payment.

Premium website and provider landing-page work is configured per project; refund terms for these are stated in the applicable agreement before purchase.

To request a refund or cancellation, contact info@lc.carriersuccess.com.